‎No video found | Ring Community

English

Help

Community Home

Ring Alarm

Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.

M

Morphious

No video found

hardwired-video-doorbell

troubleshooting

wireless-security-cameras

When i get a notification that movement has been detected, when i go to view the notification i sometimes get a message that the video does not exist. Yet other times it is fine. Why is this happening please?

735 •

0 •

23-09-2022 04:55:47

Responses (1)

C

Caitlyn_Ring

Hi @Morphious. Does this only happen when you tap on a notification when motion has been detected, or do you also get this message when you try to view a video from the Event History? Which model of Ring Doorbell or Camera do you have, and what is the RSSI for it on the Device Health screen? You can find more information on RSSI and what that tells us in [this Community post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4).

0

•

23-09-2022 06:54:50

•

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

R

Rick_Madik

1

User
Solution

U

user63814

1

User
Solution

Privacy Licenses Terms of Service