"No Video Found" when clicking on a motion event in Ring app

Hi neighbors. The cause of receiving this error message can vary between each neighbor, as it is likely due to the connection either your Ring device is receiving or the connection on your mobile device. You can check the RSSI on the Device Health screen to see if your Ring device is receiving a stable connection. Test out both wifi and cellular data on your mobile device as well.

If this concern persists, please follow up with our support team when you are available to troubleshoot with your Ring device. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.