Try visiting Ring.com via web browser and logging in to play the video recording from there. As long as your [Protect Plan subscription](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan-Subscription) is in place and has not recently lapsed, a captured event should play. I recommend also waiting some time for the video to become available, and also considering mobile device variables such as the connection on wifi versus cellular data. Please also disable any VPNs you have, as the Ring app is not compatible with VPNs. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can assist with more in-depth troubleshooting. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Hi I'm having the same problem. Logging on via my web browser, it's the same problem. In some instances there is a Video, in others there's a Motion message with "No Video" I'll appreciate feedback/ideas on what to do about this. With thanks

Hi neighbors. The cause of receiving this error message can vary between each neighbor, as it is likely due to the connection either your Ring device is receiving or the connection on your mobile device. You can check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on the Device Health screen to see if your Ring device is receiving a stable connection. Test out both wifi and cellular data on your mobile device as well. If this concern persists, please follow up with our support team when you are available to troubleshoot with your Ring device. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Same issue, am not able to retrieve the video from my phone or from a PC. Every video of delivery people dropping things off or my family walking out the door is accessible, but there are two events of a trespasser who I'm trying to get and they're the *only* two that say there's no video.

I am having the same issue. The motion event shows, but no video available. This has become problematic as we have missed thefts and vandalism for which a video would be greatly helpful to us and the local police. It happens on both my mobile app and on web. Every time I have checked the RSSI signal on the camera and it has been green and latest value is 'RSSI -54'. The camera is 20ft from the router, new router, 2.4 GHz. Missing video when all set up is done as instructed and values of the Wifi signal are good is problematic.