I purchased a subscription so it would record video but when I go back to my app, it says recording is not available. Ring says I can chat with an agent but then it doesn’t let me.
Hi @RonMcKinney. To have a support agent look into this for you, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.