No sound on keypad

Our keypad/system is just a year old (maybe less.) Months back the “voice” started sounding very garbled on the keypad. Now there is no sound at all. I am seeing other posts about the same problem. Seems to be a manufacturing problem. My biggest concern is does this somehow compromise the integrity of the system in other ways. We are putting a lot of faith in this system to keep us informed and safe. Having some doubts here. We still have sound from the base station.

Hi @RDcl1973. The sound on your keypad should be crystal clear! Rest assured, it’s function has not been impacted and this is only a speaker related issue. Give our support team a call and they will be able to get this sorted out for you! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.