No ring notification / how many phones can be connected

Hi,

We purchased a ring doorbell just over a month ago and have a few things we are having issues with. Sometimes the notification for movement will come through but when someone rings the doorbell it will not ring, how can we fix this?

Even though there is a strong wifi connection, sometimes it also has an extremely long delay. Also, we have a number of mobiles phones linked to one doorbell, will this affect its performance?

Thank you so much in advance for your assistance with this.

Hey @stellabellacare. Having multiple phones connected to the Ring Doorbell should not affect the performance of the device itself. When the Doorbell is rung or motion is detected, if you have push notifications for these turned on, you should be getting both. Please note that you must go into the Device Profile and ensure you have Ring and Motion Alerts turned on if you want to get these notifications. In the event that you have them turned on and they are still not coming through when the events happen, you can try these troubleshooting steps for iOS users and these steps for Android users. Hope this helps! :slight_smile: