No rich notifications on wired 2021 doorbell

I bought the wired 2021 doorbell to replace my wired with battery doorbell specifically to get the rich notifications. It still doesn't have the rich notifications and has no battery in it. Are there any doorbells that are actually getting the rich notifications? If I didn't have so many other ring cameras and so much money invested I would switch to a new company. But it seems like this isn't being fixed and will have to.