No one deals with complaints

Does anyone ever deal with complaints I have spent hors on the phone and detailed my complaint in writing (e.mail) but no one is interested.
How do you get anyone to resolve a complaint, dont say ring an advisor as I am fed up going over the same thing time and again to be told everything is ok, when it clearly is not!

@user15656 did you get anywhere with this? I’m having the same issue. Thanks

same - they told me to go to the community forum :smiley: