I’ve stopped receiving any notifications for both my stick up camera since I’ve updated the firmware from battery to wired. They don’t work on any device I have ring installed and they both have notifications turned on! I’ve tried everything from turning off/on deleting/installing app but nothing seems to work. Has anyone got any ideas what to do next? All my other notifications work fine for all my other types of cameras and doorbell.
Hey @TiddyUK. Do you have a motion schedule set for either of these devices? If you do not have a motion schedule but you’re getting alerts for other Ring devices, it may be best to follow up with our support team on this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as I’d love to know how you get the notifications back on!
Managed to resolve the issue, had to remove both devices from the app. And then I reinstalled them and they are both working correctly now.