No notifications on Motorola e13

I cannot get any notifications on my mobile. Not when there is a ring or motion detected. Door bell rings, chime works and can hold a convo from mobile app to ring door bell. Checked all app notifications and phone notifications. Been on to help desk and they drew a blank. Help please!!!

Hi @Poo73. If you’re not receiving notifications on your Android phone, please try these troubleshooting steps. In addition, ensure your Ring app and phone’s software are both fully updated to the latest versions available. If this issue persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.