No notifications on fone

Can someone please help. I have an iPhone 8+ and do not receive ring notifications. I have activated everything and split the router, still nothing. I can see lives and have audio, just don’t get any notifications. HELP!!!

Hi @user47876. Make sure you have motion and ring alerts toggled on under Devices > your Ring Doorbell in the Ring app. After confirming that, you can find a list of various troubleshooting steps for notifications on iOS devices here. Check that you don’t have Do Not Disturb mode on as well, since that will silence notifications. If this issue persists, I’d recommend following up with our support team for further troubleshooting assistance.

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