No notifications on Alexa show 5

Hello we have two new Alexa show 5s plus various dots. Normal Amazon notifications come through. But none get door bell press notifications . On both shows we can view the door bells. The ring notifications come to our watches and phone fine.

We have tried loads of things disabled the ring skills both email addresses are the same. Made sure dnd is not on. Reset devices. It’s now getting to the point of requesting to send devices back as they’re not doing what we would like.

Any help appreciated



Hi @user72811. Those were excellent troubleshooting steps to try for your concern. You also want to make sure you have your Echo devices selected in Announcement Devices. This setting can be found in your Doorbells settings page in the Alexa app. On the same page, you will also want to make sure you have Doorbell Press Notifications turned on. I hope this helps.