No notifications iphone

Hi guys just got a hardwired ring doorbell set it all up and seems to be working but if I press the doorbell or set off motion I don’t get notifications on my phone despite all options are on for notifications. My girlfriend gets them on her phone and I’ve tried u installing and re-downloading the app to no avail

Hi @Tomreds. Thank you for trying those troubleshooting steps to fix your concern. I was able to find this Community post where another neighbor had a similar concern. There is a solution with other steps you can try and what to do if those steps do not work.

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