No notification

Hi there, for some reason I’m not getting notifications from my Ring doorbell, even if I press the button to ring i get some notifications for other apps , im on Samsung galaxy s10 plus, thank you

Hi @Acrx7. I would make sure all the notifications on your phone are cleared. Androids store data from these notifications, and if they are not cleared periodically, it will cause them to stop all together. I would also make sure that your have Ring Alerts enabled in the Ring app. Lastly, you can always try to uninstall the RIng app from your phone, reboot your phone, then reinstall the Ring app. I hope this information helps!

Hi there , thank you for the reply, I have try that several times but to no avail, all notifications are on i do get the chime tone but no on my phone, I have try other videos but nothing has worked,
Thank you again

Hi @Acrx7. If you’re still not getting notifications, I would reach out to our support team to help troubleshoot this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.