Two calls to Ring CS with this same problem. They then referred me to Amazon Echo CS who suggested I call Ring back. Solved the problem per advice listed below…Shut off the Do Not Disturb function on Alexa Show. Thanks to commenter below for the advice.
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This is what fixed it for me, but it took me a while to figure out that the PRIMARY user’s email address must be the same as the Amazon email address; it will not work with a shared user account.
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This worked for me after been trying all other ways. Thanks!
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This worked for me. Thanks!
I tried all of the above with no luck, then I decided to disable the setting “Amazon Kids” on the Echo device and once I did that it worked!!! Now I can get the ring notifications on the Echo Show. I guess this is a bug on the app that should be fixed by the developers.
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Mine worked until a few days ago and it just stopped announcing. I tried all things listed in this thread and it’s still not working. Any other ideas?
for me, that didn’t work
Us too. Purchased the Ring doorbell, 3 cameras and 4 echo dots. None of the dots are notifying us when someone rings the doorbell. We get notified on the mobile phones but that’s it. Been on calls with customer support with Amazon (twice) and Ring customer support (2nd time right now). No one seems to know why we’re having this issue and how to help us. We told the Ring customer service that the forum suggests it’s because Amazon and Ring are under two different accounts. They always insists that’s not the issue.
- The Ring skill is on the Alexa app
- DND is off for all four of our echo dots
- Doorbell is enabled
- “Doorbell Press Announcements” is enabled
- Devices locations are all set correctly
- We’ve removed the Ring skill and added back on several times
Super frustrating
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Hi @Minuit726. I would try this: First, unlink your Ring and Amazon account. Next, relink the 2 accounts and enable the Ring skill. I personally use 2 different emails for both accounts (Ring and Amazon) and do not have issues with this. Perhaps the process of unlinking and linking will yield a positive result. Let me know if this works. If not, I can share this with my team and perhaps dive deeper on this topic.
Hello @Tom_Ring, I found this post when I was searching how to unlink Amazon account. I moved and used a new email-to setup a new Ring account. I unlinked from the old Ring account and attempted to link with the new Ring account.
No luck…it says “Your Amazon account is already linked to a Ring account. You can only link your Amazon account to one ring account at a time.”
I double-checked that I did unlink from the old Ring account. I logged-out and logged back-in [both Amazon and Ring], and I cleared the cache.
I can’t figure it out. Any help you could provide would be greatly appreciated. Thank you, CRH
Hi @CRH, happy to chime in and try to help here. Have you checked your Amazon account to make sure there isn’t anywhere within there that you can fully unlink it? Otherwise, I’d suggest reaching out to our support team so they can take a closer look. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
USA here and I am having the same issue where Echo Show will not let me speak when someone presses the doorbell. The mic only works if the doorbell is not pressed.
I purchased Ring and Echo Show 5 as a package deal through Amazon in order for it to work TOGETHER.
I have also tried the resets, unlinking, disabling Amazon Kids, Do Not Disturb off, verifying that I am using same email address between Ring and Echo but the same issue persists.
I recently purchased a variety of Ring security items for our home but after the issues we are having and reading these message boards with the lack of support, I will return them and order Google Nest packages instead.