No notification but settings are correct

We have all the setting for notifications in phone and app correct. We will get motion and ring notifications for maybe a day or even a few hours and then they stop. We log out of the ring app and by onto it and we then get all the notifications. This is happening over and over. How can we stop this? We have 2 video door bells for the front and back door and a security cam with lights over the garage

Hi @Buck17. To clarify, you have the settings for notifications to be enabled but they stop coming through on your mobile devices? For this, you can find troubleshooting steps regarding notifications in for iOS devices here and for Android devices here. Give those steps a try, and if this concern with the lack of notifications persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: