I keep getting multiple motion alerts on my (wired) Ring doorbell. I have read the article about this on the site and searched Google for an answer but can’t seem to find anything.
When my kids play in the front garden, or gardeners are visiting, I get a constant stream of motion alerts. IRO ten to twenty, or one ever few seconds.
Hi @Toozious. Which model of Ring Doorbell do you have? You can find this on the original packaging or on the Device Health page. When your kids are playing in the front garden or you have gardeners visiting, you can always use the Motion Snooze feature to temporarily snooze motion alerts from your Doorbell for a specified amount of time.
And in all honesty I’m not going to manually snooze alerts every time this happens (multiple times per day):
Kids playing
Postman
Friends stopping by and chatting in front of it
Gardeners going backwards and forwards
Family coming and going all day…
It would be a constant distraction to manually snooze, while at least I can attempt to ignore the constant buzzing of 10 alerts for every interaction like this (at least 2-4 per motion).
@Toozious Thanks for the clarification. As mentioned in the Help Center Article regarding Motion Frequency, it is designed as a feature to help preserve battery life. This is why you do not see it as an option for the Video Doorbell Wired, but you can adjust the Motion Sensitivity. The Doorbell is designed to detect motion and then alert you to that motion detected, so features like Motion Snooze and Modes are there to give you more customization.
If the Motion Snooze feature does not appeal to you, and you have a Ring Protect plan, you can use the Modes feature and set the Doorbell to not detect or record motion when it’s Disarmed, for example. Then in the Home or Away Mode, you can have it set to detect and record motion again. You should see a Mode Settings tile on the Doorbell’s device profile page so you can try it out and see if it works for you.
Modes really don’t work for me. I would like motion notifications, but don’t want to be spammed. It seems odd that this feature can’t be used to save being spammed as well as battery life, it does the same thing.
Currently looking for a work around to get a seperate app to stop this (and other apps) from being able to send more than one notification in 60 seconds.
I am also experiencing alerts every 30 seconds without a way to adjust frequency. I look at this as a bug because intentionally alerting every 30 seconds is insane. I hope it is corrected soon.