We just purchased a 2020 ring doorbell. I set it up. The doorbell button alerts me when pressed on my phone, yet I cannot get any ring alerts for motion. I’ve tried enabling and disabling zones and alerts, we own 2 doorbells already, so we know how to work them. This is just a newer version. Very confused!
If available for your device have you:
- Turned on Motion Detection and Alerts
- Motion Sensitivity to Max (at least for testing)
- Smart Alerts options turned on as appropriate
- Advanced Motion Detection turned on
- No Motion Schedules
- Motion Frequency to Frequently
- Motion Snooze turned Off
If all those fail then do a reset and start from scratch (https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices)
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