No motion alert ( Ring Doorbell 3 Plus)

I just had a package delivered by UPS. I did not receive a motion alert (he didn’t ring the doorbell). I checked the history on the app and it captured the pre roll of the UPS truck pulling up the curb but I still didn’t receive a notification for that either.

Hey @MsPrincess. Could you try removing the Ring app from your phone, rebooting your phone, and then reinstalling the app? Once you reinstall the app and log in, this will reference your alert preferences to ensure all notifications are coming through. In addition, go into the Device’s Profile to ensure you have motion alerts and ring alerts toggled on to receive these notifications! Feel free to walk in front of your Doorbell after the fact to ensure you get a push notification to your phone. :slight_smile: