No more Ring Desktop
Really unhappy about this. I find it convenient when I'm working to see notifications and run live views from my office computer. Why would they force us to mobiles - something sat on my desk which I'm not staring at 24/7. Bad move Amazon/Ring. https://support.ring.com/hc/en-us/articles/360059615351
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19-08-2021 04:14:24
Responses (118)
- S
Apologies for starting my own thread on this - I didn't see it, though I did search. I commented: > I opened the Ring desktop app on my PC tonight and was greeted with the information that the app will be discontinued on PC and MAC from 15 October, and that we should use the website instead (it contains ‘most’ of the features of the app, apparently). > > The website does not currently allow live view, and that means you can’t communicate with whoever is outside. There also appears to be no access to ‘device health’, and as many Ring owners will be aware, being able to check that periodically (or because you missed a call and need to find out if a reboot is required) is rather important. > > I use the desktop app because you don’t get the full benefit of a HD camera on a fiddly smartphone screen anyway, and I don’t like being forced down that route. > > I hope that the missing features will be added to the website before 15 October, otherwise I might start looking for an alternative system
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19-08-2021 08:16:02
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- S
I just started looking, and an ONVIF doorbell seems to be the way to go. You can connect one of those to your home network, and **you** control all the traffic without it having to go to someone else's cloud.
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19-08-2021 08:23:18
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- S
In addition to needing to add live view -- if they do add live view to the website, they're going to need to correct the perpetually being timed-out/logged out of the website and the constant annoying 'two factor authentication' business required to access it. It takes long minutes to keep reconnecting/reloading the website. Long minutes that will make live view entirely useless.
•5
19-08-2021 10:56:24
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SIn a way, this has come at just the right time for me. I recently bought a birdbox camera and as a result I learned a lot about ONVIF and networking. On top of that, I also recently installed a NAS system, and the surveillance software on that, in combination with the birdbox camera, prompted me to buy two ONVIF security cameras that I can also integrate with it (and they worked instantly). Adding an ONVIF video doorbell after this would be a doddle, with the advantage of owning the footage in its entirety. When I consider how many times I have to reboot the Ring, or the network extenders, and when I think of now many times I go to 'live view' only to be met with a black screen or an 'application error' just when I'd rather it didn't do that, or when I look at recorded footage that shows me what happened after the caller had left several seconds/minutes ago (and if it isn't just a black screen recording), or when I leave the house, get in my car, drive off, and my phone vibrates to tell me that someone is at the door (i.e. me, a minute or two ago) when I get to the end of the road... and don't get me started on WiFi network issues. I think my way forward is clear. The only issue - and a nice little project I see before me - is having the required two remote chimes in different parts of the house.
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19-08-2021 11:34:05
- C
Just click on the camera in the dashboard and that should open live view.
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20-08-2021 04:15:03
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SupaDupa
Agreed, this is a really bad move. I signed up to these boards today to request the desktop application does not get retired. The interface on [ring.com](http://ring.com) is too slow and cumbersome. Features like live view and using my PC to answer the door are extremely important to me. I work from home, and on the phone constantly, my PC is my go to place to answer the door or give delivery instructions. My kids use the living room PC desktop app, to see who is at the door and either answer it or ignore the door. A definite safety feature. Again keep the desktop app, it’s the second feature that actually made us choose ring. Remove it and I may go elsewhere, along with most of my older family who need the app, and don’t have a mobile phone. Please reconsider!
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19-08-2021 07:31:02
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