No more notifications since neighbours installed a ring doorbell

[kazza545]

Hiya,

Last week I had new neighbours move in who have also installed a ring doorbell and now I no longer receive notifications when my bell is pressed or there is motion. The bell is still recording and live view works fine but, the only notifications I receive from motion there is no one there and nothing could have possibly set it off so I assume it is motion at my neighbours. Is there anything I can do?

[Chelsea_Ring]

Hey @kazza545, have you tried removing and reinstalling the Ring app? This is a great place to start if you are not getting notifications, but the event history has events there. For this, please remove the Ring app from your phone, reboot your phone (turn it off/on), and then reinstall the Ring app. From there, give your Doorbell a ding and make sure the notification comes through.