No more audio for videos in Neighbors app (iOS)?

I don’t know if this is a bug or a change to the app, but since last week’s app update, videos that people post in the Neighbors app no longer have any audio. The mute option is gone from each video and there is no sound at all when watching a video. I can sort of understand why this may have been removed intentionally since audio sometimes kept playing when you went back to the list of posts, but sometimes the best part of Neighbors posts is seeing/hearing a would-be porch pirate get caught in the act!

Has anybody else noticed this (or can verify that they have the same issue)?

3 Likes

Yes… same thing is happening to me. Frustrating! I hope they fix it.

2 Likes

I have the same issue

1 Like

It is very frustrating, and thought for the longest that it was just my app. Deleted then reloaded it, still no audio. Then decided to do internet search and found this thread. Glad to know it’s not just me!!!
Wish they’d update the update soon!!!

2 Likes

Hey neighbors. Thanks for bringing this to our attention. I’ve looked into this and shared this information with the team that handles the Neighbors app. When more information becomes available, I’ll be sure to share it here. As for now, I’m going to mark this post as a solution so that other neighbors experiencing this concern will know that we are looking into it. Thanks, neighbors!

1 Like

10 days and no update?
iPhone 13 Pro with iOS 15.1.1 same Problem here. Videos have no sound since the latest app update. Please fix!!

Any news/update? It‘s been a while now…

Need new update to app to fix the audio/visual that is missing the volume control. Doesn’t show the volume control to enable the user to “listen” to the video!!!

Please audio is much needed for most of the posts!!!

Thank you!!

1 Like

The app still has no audio.

Pretty disappointing that it’s taking so long to fix the audio playback issue that was reported in this thread a month ago now. As a new user I’m weary of buying more Ring products if the dev team can’t keep the app updated with critical bug fixes. :frowning:

Any updates? Thanks.

Any updates yet?? Still can’t hear anything!! This is crap. Yes please let’s pay for a service that doesn’t work fully… ugh!

Any fix yet? This is ridiculous