No Low Power Emails Since Installing Solar Mount

Hello,

Ever since I installed the Solar Mount on my Ring Doorbell 2 a year ago, I have not received any low power notifications and my Ring has died several times without me noticing.

I’m still receiving regular Ring email updates and checked my spam folder and nothing. It seems that connecting the Solar Mount to the power in the back of the Ring has triggered something in Ring’s system that causes it not to send low power emails anymore.

Maybe there’s a software/server bug where since the Solar Mount is connected to the power rods, the Ring thinks it is hardwired and that it doesn’t have to send these emails anymore.

How can we get this fixed? Really problematic. Love the Solar Mount but don’t want to have to manually track if my battery is doing ok.

Hi @JohnnySacks. You can also try giving your Doorbell a reboot with the Ring app. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here to help investigate further. If you are outside of the US, please visit here to see how to contact support.