No low battery notifications & redirects here end nowhere

Had this video doorbell 3 think it is a few months and the battery had died twice. No notification to say was ever low on the app or email which is ridiculous for such a simple thing. No ‘chat’ help anymore and when you press to call someone (how much will this call cost me when this is not my fault on a new product?!) the links just redirect and you never even get a phone number! Little help please?

Hi @Aimez_1. This Help Center article here goes over battery notifications. If you’re still having this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.