Attempting a live view was a great step to take. Successfully connecting to live video is a sign that your Ring device is online, and these live view events should also record to your event history as long as you are subscribed to a Protect Plan. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. While in the Ring app review your motion settings, motion schedules, and any [modes](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Devices-with-Modes) options you might have setup. I hope this helps! :)