Hi @user53962. Thank you for taking those troubleshooting steps to try and fix your concern. I would also recommend factory resetting your Doorbell to see if it helps. To factory reset your Doorbell, press and hold the set up button for 20–25 seconds, and then reconnect it to your wifi. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.