I have suddenly lost live view on one of my spotlight battery cameras. It’s fine on my other 2 spotlight cams and Ring doorbell. I’ve restarted/reset my Wifi, and done a hard reset on the camera. Still not working. Any suggestions welcome.
@Jules54 wrote:
I have suddenly lost live view on one of my spotlight battery cameras. It’s fine on my other 2 spotlight cams and Ring doorbell. I’ve restarted/reset my Wifi, and done a hard reset on the camera. Still not working. Any suggestions welcome.
Hello @Jules54 ,
It already appears that you have been busy troubleshooting your Spotlight Battery Camera. How was the performance before on this camera when you would try to activate “Live View”? Did it connect quickly in a second or two? Or did it connect slowly, like after 4-second delay or longer as you watched the spinning blue circle for awhile? The only thing you didn’t mention is your RSSI value on you “Device Health” page, which is a frequent indicator for issues connecting to “Live View”, or resulting in a “Black Screen” video recordings, or issues with poor audio streaming. And even if your RSSI value is good, dense structures, and obstacles can degrade the data signal, so that means a strong RSSI doesn’t always mean you have a good DATA connection , (but RSSI is a useful indicator) so a device can actually be closer than another camera that is fuctioning well and farther away! Although the text-type ‘pushed’ notification are quick low-data burst connections and have a better chance of getting to your App with a high RSSI value. Besides the issue with your Spotlight cam connecting to the Internet, also your smart-phone Ring App may have connections issues to the Ring servers.
In the links below are some more troubleshooting items you should consider (several you have already performed). Among these, you can try Un-Installing and then Re-Installing the Ring App. But since your other cameras seem fine using your present App, this probably would have no beneficial results, but also several people have had their devices and Ring Apps act strangely since September 30th as an apparent effect from the Ring server issue, so it still might be worth a try. And you stated that you already completed a hard Factory Reset, which is a good troubleshoot procedure. But if you did this hard Factory reset during 30 Sept (when the Ring Servers were having their ‘outage’ issues, see https://status.ring.com/ ), then I would re-accomplish another Factory Reset (pressing and holding the reset button > 20-seconds). Also, if your RSSI value is high, then it is possible the Factory Reset did not get a nice “clean” new firmware download. Moving either the Wi-Fi router closer to the cam, or if you can, move the cam closer to the router, during the Factory Reset could help. I guess either way, you don’t have much to lose performing it again anyways (maybe the second time is the charm).
These links, and other online information at https://support.ring.com/hc/en-us may help:
https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-
And then, if this all doesn’t correct your issue, I would telephone Ring Support for help:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope this information is helpful 
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