I have 15 cameras. Mix of Floodlight, Doorbell and Stick up battery cams.
Recently, one of the Floodlight cameras is failing to record video and failing to connect to the Live View.
The thumbnail shows recent images that are only a few seconds old, but Live View fails every time. Device shows as online on the health page.
Also, Device Health page has changed: there is no more RSSI info and no Battery percentage anymore on my Stick up Cams. This change affects all devices.
Very strange. Please advise.
Hi @Dan_S! We are currently experiencing some outages with the Ring app and Ring.com. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available here. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.