Ring Video Doorbell

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No live view - doorbell2
hardwired-battery-video-doorbell

My doorbell stopped showing me live views a couple weeks ago. If I get an alert and look right away, it won’t connect plus I get a recording of nothing. If I wait and check the alert after it uploads, I can see the video most of the time. I use the iOS app and device health says my WiFi connection is -47. Thoughts? Suggestions?

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18-08-2020 12:34:49

Responses (1)

  • T

    Hey @Bk8. This Community write up [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) covers a bunch of tips and tricks for Live View connection issues. If you are still having issues after looking that over, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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    24-08-2020 16:50:22

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