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No live view and stuck on activating device
troubleshooting
It's been months since the live view worked on my ring doorbell. RSI is fine and has good connection with the device, however every time I try live view, a black screen with activating device comes up and nothing will happen. I've tried resetting it multiple times to no avail.
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11-06-2020 01:54:41
Responses (65)
R
Ring: you guys need to address this issue with the live view......this is defeating the purpose of having a video doorbell if you can't view....PLEASE FIX THIS ISSUE
18
07-09-2020 11:24:34
A
Same problem on ios. Thinking of starting a class action lawsuit. Sick of the constant issues this device does not work as advertised and the bs excuses are not the problem. The problem is their system is junk and they refuse to fix it.
2
29-09-2020 12:55:53
T
Same problem. IoS Ring app not loading Live View. Stuck on "Activating Device..." Also a lot more periods where it says "This footage is unavailable." I don't get it. Totally defeating the purpose. I was considering buying more Ring products but not likely after this.
3
30-09-2020 05:58:39
M
Same here. I am hearng it's a transcribe issue, can't help unless your at the device. Packet loss (whatever that means) My screen door (really, you mean the same door that's been there for a year without issue)
Seriously, I got this so I can monitor whats happening when I am NOT home. Totally WASTE OF MONEY. They have gone so far down hill since they started. I am BEYOND frustrated.
There's good and bad to Ring right???? I see so many neighborhood issues I want to check in more frequently, but can't. Maybe not knowing what's happening is better?
Seriously considering cancelling the service.
3
26-08-2020 03:37:15
M
Same here. I am hearng it's a transcribe issue, can't help unless your at the device. Packet loss (whatever that means) My screen door (really, you mean the same door that's been there for a year without issue) blah blah blah....
Seriously, I got this so I can monitor whats happening when I am NOT home. Totally WASTE OF MONEY. They have gone so far down hill since they started. I am BEYOND frustrated.
There's good and bad to Ring right???? I see so many neighborhood issues I want to check in more frequently, but can't. Maybe not knowing what's happening is better? :(
Seriously considering cancelling the service.
4
26-08-2020 03:36:14
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E
Everyone. Check the Ring status first. They are having issues today. Always check it first.
You can see it here.
[https://status.ring.com/](https://status.ring.com/)
2
30-09-2020 08:12:13
A
The only thing that has changed on my end is upgrading my phone to iOS14, how can they blame everything but the app on this.
My network didn't suddenly degrade when i upgraded to iOS14.
I haven't been able to use my ring for days, i'm looking at the return policy now, i haven't had mine that long.
0
02-10-2020 07:21:40
D
Last time I was able to "Live View" was 4 days ago, when we had a trespasser. Realized I had an issue yesterday when I couldn't access my live view for my flood light camera at our track. My home doorbell works fine, for over a year. The floodlight camera was flawless up until this recent issue. My internet is far better at our track than at our home. This is very disappointing since we have had multiple break-ins this year, and now I don't have the extra visibility to keep an eye on our property. We just bought 2 additional floodlight cameras to put up, but now I'm hesitant to install them if I will get the same result. Being that we are a 501c3, we can't afford to install devices that do not work correctly.
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13-11-2020 03:08:05
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C
I have the same sort of issue, however this only happens when I’m on my local WLAN, but works great when I flip to LTE. So clearly no issue with signal strength to the camera, no problem with upload, but something when I try to connect while on my own net. Just odd.
[https://community.ring.com/t5/Ring-App/Live-View-Works-over-LTE-but-NOT-while-on-local-WLAN/m-p/67268#M1800](https://community.ring.com/t5/Ring-App/Live-View-Works-over-LTE-but-NOT-while-on-local-WLAN/m-p/67268#M1800)
0
15-11-2020 12:54:37
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Chelsea_Ring
1
11-06-2020 03:29:52
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