No live view and stuck on activating device

Hi there, neighbors! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. If you have not already, test out this experience using our Rapid Ring app, designed for the quickest access to live view.

For more wifi troubleshooting steps, please check out our Community live view troubleshooting article, or even try out what other neighbors have mentioned in the Community. I hope this helps! :slight_smile: