Responses (57)

• D

  dwags24

  Are you using an iOS device or android?

  0

  •

  11-06-2020 04:29:01

  •

  Reply

  F

  FLW9

  I am using iOS.

  0

  •

  23-08-2020 04:28:04

  M

  mptravels

  Same here. I am hearng it's a transcribe issue, can't help unless your at the device. Packet loss (whatever that means) My screen door (really, you mean the same door that's been there for a year without issue) Seriously, I got this so I can monitor whats happening when I am NOT home. Totally WASTE OF MONEY. They have gone so far down hill since they started. I am BEYOND frustrated. There's good and bad to Ring right???? I see so many neighborhood issues I want to check in more frequently, but can't. Maybe not knowing what's happening is better? Seriously considering cancelling the service.

  3

  •

  26-08-2020 03:37:15

• M

  mptravels

  Same here. I am hearng it's a transcribe issue, can't help unless your at the device. Packet loss (whatever that means) My screen door (really, you mean the same door that's been there for a year without issue) blah blah blah.... Seriously, I got this so I can monitor whats happening when I am NOT home. Totally WASTE OF MONEY. They have gone so far down hill since they started. I am BEYOND frustrated. There's good and bad to Ring right???? I see so many neighborhood issues I want to check in more frequently, but can't. Maybe not knowing what's happening is better? :( Seriously considering cancelling the service.

  4

  •

  26-08-2020 03:36:14

  •

  Reply
• N

  Neil8181

  Arrgh On the trial. Cannot see me paying at this rate!

  0

  •

  30-09-2020 08:07:40

  •

  Reply

  E

  Eagle328

  Everyone. Check the Ring status first. They are having issues today. Always check it first. You can see it here. [https://status.ring.com/](https://status.ring.com/)

  2

  •

  30-09-2020 08:12:13

  A

  Altiokis

  The only thing that has changed on my end is upgrading my phone to iOS14, how can they blame everything but the app on this. My network didn't suddenly degrade when i upgraded to iOS14. I haven't been able to use my ring for days, i'm looking at the return policy now, i haven't had mine that long.

  0

  •

  02-10-2020 07:21:40

• D

  DukeCityBMX

  Last time I was able to "Live View" was 4 days ago, when we had a trespasser. Realized I had an issue yesterday when I couldn't access my live view for my flood light camera at our track. My home doorbell works fine, for over a year. The floodlight camera was flawless up until this recent issue. My internet is far better at our track than at our home. This is very disappointing since we have had multiple break-ins this year, and now I don't have the extra visibility to keep an eye on our property. We just bought 2 additional floodlight cameras to put up, but now I'm hesitant to install them if I will get the same result. Being that we are a 501c3, we can't afford to install devices that do not work correctly.

  0

  •

  13-11-2020 03:08:05

  •

  Reply

  C

  CharlieFoxtrot

  I have the same sort of issue, however this only happens when I’m on my local WLAN, but works great when I flip to LTE. So clearly no issue with signal strength to the camera, no problem with upload, but something when I try to connect while on my own net. Just odd. [https://community.ring.com/t5/Ring-App/Live-View-Works-over-LTE-but-NOT-while-on-local-WLAN/m-p/67268#M1800](https://community.ring.com/t5/Ring-App/Live-View-Works-over-LTE-but-NOT-while-on-local-WLAN/m-p/67268#M1800)

  0

  •

  15-11-2020 12:54:37

• J

  JoselP

  This issue came up for me when I got a new modem from Xfinity. Disabling Advanced Security on the modem resolved the issue. Go to xfinity.com/myxfi, click View Network Details, then disable Advanced Security.

  1

  •

  18-11-2020 05:02:14

  •

  Reply

  R

  Rowantree

  I’m glad that worked for you. We disabled that as soon as Xfinity implemented it, so that’s not our issue.

  0

  •

  18-11-2020 07:09:38

  D

  DBrini824

  Same problem here and we have both Android and iPhones. Wifi and Cell same problem. What changed?

  0

  •

  18-11-2020 07:22:39

  S

  SupremeRegime

  Update on my previous post. I’m regularly having this problem, and the only thing that reliably works for me is this: 1. Close the ring app completely. On iOS I load up all my apps and forcefully close it. 2. Open the ring app and go to the settings for your camera/doorbell. Do NOT go to live view before doing this! 3. Go to Device Settings -\> Video Settings 4. Turn off Live View 5. Wait 5 seconds 6. Turn on Live View 7. Exit the app like in step (1). Make sure you forcefully close the app completely 8. Open the ring app and go to live view. For what it’s worth, on this last step I wait a good couple of seconds after opening the app until I click on the camera/doorbell, then another second before I click on Live View. There’s clearly a problem happening somewhere between the app and the device or cloud server. Ring should be prioritising looking at this, there is definitely an issue.

  1

  •

  18-11-2020 09:08:04

  O

  oglecam

  I'm having the same issue with my stick up cam. The ring doorbell works fine but stickup cam started getting stuck on activating device and no live view. I uninstalled it and now I'm unable to add the device back. I get to the connecting to the internet and it fails saying theres an issue with my internet. However the device worked fine for months and the doorbell is still working fine. Ring sent me a replacement stickup cam after hours on the phone. New cam went through setup fine, connected and then the ring cam performed an update and now it won't connect. Same issue as the first one.... I'm using an Apple Airport and there's been no changes to my network. I now have a device and subscription that I cannot use.

  0

  •

  19-11-2020 06:54:49

  C

  Cantbe75

  Well I have a iPhone 7 When I use my wifi from home I can watch live view on my floodlight cam When I’m at work and use my data of my phone I can’t connect to live view Just keeps spinning around and around Now this problem has only just happened in the last week I have done all the updates on everything Deleted apps and installed I’m at the point where I’m about to rip it of the wall and return it and find something else

  1

  •

  25-11-2020 05:12:52