Hi @Wendyflip23. Refunds and replacements cannot be handled here in the Community since it is a public forum and we do not have access to account information. We have this Community [page](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) with a few steps to try to help when Live View is not working. If you have tried these steps and are still having the same concern, I recommend you continue working with our [support team](https://support.ring.com/hc/en-us/articles/360036196372) to further investigate your concern.