Hello, I pay for Ring Protect Plus each month mostly for the professional monitoring and have been for a few years. Last night, our alarm tripped and was sounding for about 2-3 mins in the middle of the night. I received no contact from Ring at all to verify the alarm cancellation and no one was dispatched to our house.
I’ve tried to call Ring’s alarm department for assistance, but can’t make it through customer support. We have my wife’s Amazon account linked and they’ll only provide her w/ the authentication link to access my account before answering any of my questions. My email and phone are both the primary on the Ring account.
Does anyone know how Ring Protect Pro Monitoring works and how I can get to the bottom of why they dropped the ball? I certainly hope their monitoring reps are more helpful than their standard service reps.
Thank you in advance.