no connection

my security cam won’t connect to see the live view

Hi @tvkendall! Try removing and reinstalling the Ring app on your mobile device. This will check for updates and ensure the app is optimally integrated with your mobile device. If you see recent events in your event history for this camera, this is a great sign that the camera is online. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best next thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Additionally, on your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :slight_smile: