Responses (1)

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  Chelsea_Ring

  Sorry to hear about this experience @Nacho! The first thing I'd recommend here is checking signal strength, or RSSI, for both Cameras to ensure it is sufficient for updates to complete over WiFi. As these features are more related to the application, this concern might be resolved by removing the Ring app and reinstalling it. We want the best experience for our neighbors, so I've shared your feedback with the appropriate teams. Please keep in mind, Our Community is a peer to peer environment where neighbors can interact, share ideas, assist one another, and ask questions. If you are needing additional or in-depth support, we recommend reaching out to our team either by chat or by phone, at 1-800-656-1918.

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  31-12-2019 07:39:34

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  Nacho

  I'm assuming Chelsea\_Ring is a bot. Ring, really?

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  31-12-2019 07:46:04

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  Eagle328

  I've received so many emails with hello Ring... Why? You're only annoying others here. Call support if you want help! You're breaking the rules here by spamming threads.

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  31-12-2019 07:50:03

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  Nacho

  420 posts as of 12/31/19...Eagle328...working for Ring? BTW...forum rules are linked below, and nothing I've done violates them: [https://support.ring.com/hc/en-us/articles/115004851266-Ring-Neighbors-Community-Guidelines](https://support.ring.com/hc/en-us/articles/115004851266-Ring-Neighbors-Community-Guidelines) ...but I'm sure you knew that

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  01-01-2020 02:37:44

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  Eagle328

  @nacho I don't work for Ring. I'm here to help others unlike yourself. Read my posts and then yours. Oh wait you know yours already. And next time try a bit harder... Here are the rules for the community. You might want to read it since you posted the wrong rules above. Please notice you've broken more than one. Enjoy your nachos! Community Guidelines Jennifer\_Ring Community Manager Jennifer\_Ring Community Manager ‎03-12-2019 05:30 PM Community Guidelines The Ring Community is a peer-to-peer forum offering guidance and positive, constructive interaction for all neighbors. We’d love to have you join our community! If you wish to participate, you must read and agree to Ring’s Terms of Service and Privacy Notice, and you must abide by the Community Guidelines, below. Community members who violate Ring’s Terms of Service or the Community Guidelines may have their content removed and may be suspended or banned from the Ring Community. Please don’t hesitate to reach out to us directly at community@ring.com with questions, ideas, and feedback about the Ring Community. Always contact support first If you're having trouble with your Ring device and need extensive troubleshooting, we ask that you first contact support. You'll find plenty of good advice in the Ring Community, but remember that your situation, installation, and/or network may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Instead, give our team a ‘ring’! We are available 24/7 via chat, telephone, or email and we are always willing to help you through any problems or questions you may have. No harassment=@nacho Please leave all negative and rude posts at the door. Don't use the Ring Community to harass, threaten, intimidate, bully or stalk others. Ring also does not permit any type of trolling, which may include hijacking or taking a thread drastically off topic, shaming, personal attacks, etc. Stay relevant= @nacho It’s easy to get sidetracked, but let’s make sure that when we are commenting or answering other neighbors’ posts, we are staying as close to topic as we can. Please keep this in mind, as well, when you are posting to ensure it is featured in the correct discussion forum. Please do not post duplicate messages in different areas of the Community and remember to use the search feature before posting, to see if your question has already been answered. No commercial use The Ring Community is for personal, non-commercial use by Community members. You should not use the Ring Community to buy or sell goods or to offer or ask for coupons or discounts. Any such content will be removed and may result in a suspension or ban. Look for promotions, when available, to be provided from the Ring Community team. Respect privacy Don't share private or personal information about yourself, your organization, or others, including private communications, addresses, telephone numbers, email addresses or account credentials. Obey the law You may not use the Ring Community to engage in or support illegal activities. For example, you may not post or share any content that violates copyright, trademark, or other rights of Ring or third parties. We also won't tolerate any discussion of illegal activities, including (but not limited to) drug use, hacking, or piracy. No impersonation You may not impersonate others or misrepresent yourself or your affiliations while using the Ring Community. Just be yourself! No dangerous activities Don't post or share materials that encourage reckless or irresponsible behavior, and don’t describe or encourage any potentially harmful or offensive use of Ring’s products and services. No spam You may not spam Ring Community members or encourage others to spam. This includes sending unsolicited or unauthorized advertising or solicitations. Also, you may not use the Ring Community to collect others' email addresses or contact information for spamming or for any other purposes. No harmful technology and code Don't post any material that contains viruses or other harmful code. Flagging inappropriate content for review If you believe that content violates Ring’s Terms of Service or these Community Guidelines, please notify us by choosing "Report Inappropriate Content" from the content’s Options menu and let us know why you feel the content is inappropriate. Got a question? The Community is full of answers! Use our Search bar at the top for quick results.

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  01-01-2020 03:55:26

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  Nacho

  This is my thread...seeking help on night color vision issues. I’d appreciate a response to help address.

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  01-01-2020 04:07:03