No charge since recent update

You asked: "my gen 2 stop charging since recent update. Had it hardwired to door bell that was fine for months then battery died. I ran a external power cord 18v and thats not working either

Hi @Isaacd. Can you please clarify which model of Doorbell you have? You can find this information on the original box or on the back of the device itself. Additionally, what status is it reporting for the power under the Device Health screen? I’d be happy to take a look and offer some helpful suggestions once I have a bit more information. :slight_smile: