Ring Video Doorbell
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No charge and no live feed
hardwired-battery-video-doorbell
Old unit quit and the new unit is doing the same thing. Unit is not charging on hardwired power. Live feed and notifications also not working. :face_with_symbols_over_mouth:Ring, you are a joke!
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30-01-2021 15:47:38
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Caitlyn_Ring
Hi @Nochargenolivefeed. For Live View concerns, a good starting place is our Community Post on common causes and solutions [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249). I'd suggest checking through there as you may be able to find a solution for why the Live View isn't working properly there. As for the notifications, you can find troubleshooting steps for Android devices in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) and for iOS devices [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices). Should these concerns persist after reviewing those resources, our support team is available to take a deeper look and help find a working solution. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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01-02-2021 20:38:11
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