No “change WiFi network” option

Just changed my WiFi provider and am unable to connect to the new network as there isn’t the option to change it on the app where it should be?

Hi @claire.s90. You can change the wifi network from the Device Health screen for your Ring device. In the Ring App, tap the 3 lines in the top left to open the Main Menu > tap Devices > tap your Ring > tap Device Health > tap Reconnect to Wi-Fi and follow the prompts. I hope this helps! :slight_smile:

I am also having this problem. There is no option to Reconnect to Wi-Fi" in my android app.

Hi @redbaybound. If the steps shared above aren’t working, you can also simply walk through a new setup of your Ring device in the Ring App in order to connect it to your new wifi network. Go to Set Up a Device from the menu in the top left-hand corner and then select which device you have and follow the prompts. This will allow you to choose the new wifi network. :slight_smile:

This doesn’t work either because it says the unit is registered to someone else and the option to transfer unit says it’s unavailable

Hi @Adamsma290016. You need to be the registered owner of the Ring device and be signed into the account that the Ring device was originally set up under. I’d also recommend checking to make sure you’re not on a duplicate location by tapping the location name in the top center of the Ring app. If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.