Responses (3)

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Tom_Ring
Hi @Blinkblink09. There is a great Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) that goes over some common audio issues. If you've tried these steps to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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28-08-2020 19:00:20
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Tubs

I have the same issue. Spent days reading everything I could get my hands on and tried all suggestions but still no luck. Everything else works fine except the audio. How in heaven do you contact supoport? Can't do it through their website, or through your account. Just have to rely on these boards. It seems lots of people are suffering with the same problem but no answer.

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28-08-2020 19:13:19

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Gary37

Same issue here, taking the battery or makes it work again but only for a day or so then it's back to only about 1 second of audio on each activation.

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29-08-2020 06:09:53

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SilverEagle2

This appears to be a firmware problem...not a device or internet connectivity issue. Please address and update/fix so we can stop this madness.

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31-08-2020 18:04:26

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Stryk

Same issue! Audio for only 1/2 second in the beginning. Need this fixed!

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21-09-2020 01:47:21

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Campbell5

Exact same issue here!! After a grueling hour on the phone with ring support they did send me out a new device it worked for a few days then same problem. Clearly this is a firmware glitch.

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12-10-2020 18:58:18

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Eboll1726

We had this issue as well! All we had to do was reset our router and that fixed the issue!

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15-10-2020 18:22:28

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MiketheD
I just bought the Orbi AX6000 three pack and added a separate satellite close to the door of our home hoping the Ring 3+ camera would get a better RSSI. Was formerly getting in the high 60s with an occasional low 70s. Worked but wanted a better signal. We have pretty thick walls but with the satellite right next to the inside wall closest to the doorbell was hoping for improvement. Did get some. Has been a pretty solid 62 with occasional low 50s. Weird because my cameras, much further away from a satellite than before, are now all in the mid to low 40s. Came here looking for reports on the AX6000 and the Ring Doobell and not much. Hope you solve your audio issues.
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20-05-2021 12:06:59
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