Great call on checking your [Privacy Audio Settings](https://support.ring.com/hc/en-us/articles/360039994312-Disabling-the-Audio-Recording-on-your-Ring-Device)! Please also ensure there is no VPN enabled on your mobile device. If this is your first time setting up the Ring device, and there's never been audio, [check your network ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). For more audio troubleshooting tips, visit our [Help Center article](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide). I hope this helps! :)