No audible alerts on mobile phone, only vibrate

I am not receiving audible alerts on my mobile phone (Android), only vibrate.
I selected audible in the app.
All notifications settings appear to be correct.
GoLive and connections to chimes etc are working fine.

Hi @user76033. Make sure the volume on your phone is not turned down, and check the notification volume specifically (if that’s an option on your phone). We also have some notification troubleshooting steps here. If none of those suggestions work, please reach out to our support team at one of the numbers available here for further assistance. You can also get in touch with our support team on Facebook @Ring.