No audible alarms

I’m guessing this is a security cam question.
I have 8 cameras and one doorbell. On my android phone, I get audible notifications most of the time (that question is for another day). On my wife’s iPhone - no notifications. Event hx shows all motion videos, but no notifications. This just started 2-3 months ago. As far as I can tell, all settings on both phones are identical. How do I get audible notifications on the iPhone?

Hi there, @requiredusername! The option to test between different mobile devices should make this quick to resolve. The next best thing to check is the iPhone permissions for the Ring app, to ensure notifications can come through. Please also ensure there is not a VPN enabled on either mobile device. Depending on how the iPhone is accessing the Ring app, there may be some settings worth checking in the Ring app. If they are a Shared User, please make sure the alert toggles are enabled.

I recommend also trying out the Rapid Ring app, just to see if notifications appear this way. I hope this helps! :slight_smile: