Ring Video Doorbell

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No action when pressing doorbell
battery-video-doorbell

My door bell seems to of developed an issue where when someone’s presses the bell, it doesn’t do anything.As the case was earlier today, I got motion detection notification however when they pressed the bell, I could hear it chimed however I didn’t get any notification what so ever.![image|231x500](upload://w6K5h0A1uWmDrD3dnpBzt1yuZ2M.jpeg) The device health for my doorbell is very good.Any one got any ideas

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18-01-2021 19:15:56

Responses (2)

  • D

    having exactly the same issue, have called ring.. they got me to reset the Wifi AGAIN... made no difference.. seeing lots of posts about this issue.. friends of mine having the same issue too.. was working perfectly before...

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    18-01-2021 23:14:19

    • T

      Hi @AndrewK93. We have a great Help Center article that can help you troubleshoot your notifications. There is an article for [iPhone](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) and [Android](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). This should help resolve your issue with notifications not being received.

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      21-01-2021 21:15:35

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