Night vison stopped working

Hi,

Night vison used to work but has stopped and hadnt been working for a goodwhile now. Nothing has changed outside no new lights ect. Its annoying because I have a new motorbike parked like 12ft from my house but can’t see its there at all.

I’ve tried factory reset and changed all settings and removed the device from the app and reinstalled and nothing seems to work, please help as its become completely useless at the moment.

Thanks

Hi @evetsg86. Can you please share a screenshot of your Live View from the Doorbell at night? Also, which model of Doorbell do you have? If you’re not sure, you check the original box or the back of the device itself for this information. What type of reset did you perform on the Doorbell?