Night vision problem

If in country no street lights basically no light at night in the pitch dark there is no view at all on the camera I have infrared and night colour vision on. Should I be able to see ?

@Nats Turn off night colour vision and make sure infrared is on.

Hi @Nats. Which model of Ring Camera do you have? You can find this on the original packaging, on the back of the Camera itself, or on the Device Health page in the Ring App. This information will help a member of our team or another member of the Community provide you with some tips or tricks that may help. :slight_smile:

It is the 3rd generation .

Has that off previously as it was bad so I turned it on then. It’s no use to have the camera this dark can’t see anything at night.