My ring 2nd generation doorbell is about 6 weeks old. It has functioned perfectly until now. It is on a porch with little cover so it does get wet. Currently there is moisture in the housing where the camera is, the night vision will not kick on and the bottom of the white ring is solidly on. I have reset it a few times with no luck. I am thinking of letting the battery drain, and hoping for the best. It does still work properly in daylight. Any thoughts?
Hey @Gladiator7. I recommend reaching out to our support team for further guidance on this concern, as it’s possible you may need to get a replacement if you’re still within warranty. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.