Hey @Cris-ness. Chiming in for Marley! You are exactly right with the tiny red lights you are seeing on the Doorbell itself. Whenever these red lights are on, this means the the IR lights are on and thus trying to produce a night vision image quality for you. It’s possible that the lighting in the front of your house is washing out the quality and not allowing the night vision to work properly though. This is because the light doesn’t seem to be very bright, and it’s right above the Doorbell on the same wall, no adding much benefit to the lighting of the Doorbell’s vision.
When you have the lights on your front porch on, do you still see the red lights on the Doorbell? If you do, then the night vision should quality should still be a bit better than what you’ve seen in the pitch black photo, but this may also be due to the fact that your front porch does not have a lot of outdoor lighting. Since you were seeing this concern even before you added the lighting, it’s possible you may need to add more lighting to the area in front of your house instead of right where the Doorbell is, as the lights in the front don’t seem to illuminate the front yard well enough to work with the night vision. Are you able to install lighting, like step lights or path lights, in front of your yard to see if this helps?
For example, on my Peephole Cam (battery operated), I have lighting that is far enough away from the Doorbell and on the ceiling, in the line of sight for the Doorbell. This light is also very bright and and lights up the whole balcony and part of the stairs, as you can see below:
Although, things that do not have a lot of outdoor lighting, like at the bottom of the stairs, are hard to see since there are no lights immediately around it. Let me know if adding in more lights to the front yard seems to help, or you could even try taking the Doorbell to a darker environment, such as a closet with absolutely no light, and seeing if the Night Vision activates. It seems like the concern you were having being is that there was too much ambient light around the Doorbell without enough lighting in the front yard, and therefore testing the Night Vision in a pitch black area will also let you know if the night vision is truly working or not.
Let me know how that works out and if you still have this concern and would like to follow up with our support team, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.