Bought a couple new battery outdoor cameras and the view at night is completely black. My 2 year old cameras seem to have night vision and are awesome. These new Pro cameras suck at night. Is this fixable or should I return them?
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Hi @user26497. Do you have any ambient light in view of the cam? If so, this could be conflicting with the cameras ability to detect darkness and cause the IR lights to not activate. Try moving the cam to a completely dark room and see if the night vision quality improves. If you’ve tried this to no avail, Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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