Newer unit missing important funtions

I installed a ring video doorbell in Feb of 2019. December 2019 I noticed damage to the outside of the device. Looks like battery acid was leaking or something. They sent me at replacement upon seeing pictures of the damage. I installed the replacement to find out after hours of chat with support that the newer models are now missing VERY IMPORTANT FUNCTIONS! It replacement does not have the function of turning the outside sound that emits from the doorbell when pushed off. It is a privacy issue for me and it is loud outside. It ux a deal breaker for me. I have no use for a ring doorbell if that fuction is no longer an option. So now what????