New wifi - no big deal, all my other 20 devices connected very easily. Tried with my RING doorbell and I get sent into the loop of never hooking up. I went through all the instructions and did all the ideas and nothing. The internet router is close so that’s not an issue. ANY ideas??
Same with mine! I ended up deleting all of the devices out of my list, now it’s trying to connect to itself…? Makes no sense. The Ring tech-support sucks!
Hi there, neighbors! Being close to the router is a great start, as is making sure the battery is charged fully. If possible, try performing this setup process using another mobile device entirely. Please also ensure there is not a VPN enabled.
The next best step, if setup has not completed still, is to perform a reset. Holding the setup button on your Video Doorbell for 20 seconds will reset it. Once this step is completed, try setting up or reconnecting your Ring device in the Ring app.
If this concern persists despite trying all of the above, our support team will be able to provide more advanced solutions. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.