I was thinking of getting the new Stick Up Cam Battery model but it appears after looking at the manual the older solar panel I am currently using with my v1 Stick Up Camera will not work due using micro USB cord to plug into the camera. Is the only workaround is to purchase a new solar panel?
Hi @bjaj1. You can contact our support team to get you an adapter for your Stick Up Cam Solar Panel. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how your support call goes!
If Ring is going to change the design of the power ports on its cameras and solar panels, then they should include the required adapters with the solar panels to start with. We shouldn’t have to call Ring Support to get an adapter that should have been included. This is particularly irksome since Ring is changing from a standard MicroUSB port that is compatible with practically anything, to a proprietary pin port that only compatible with specific devices. Very bad decision on Ring’s part.